Privacy

HEALTHOST PRIVACY STATEMENT

Last Updated: September 2012

Healthost is committed to protecting your privacy. This privacy statement applies to the data collected by Healthost through the Healthost Account (the "Service"). It does not apply to data collected through other online or offline Healthost sites, products, or services.

Introduction

Healthost is a personal health platform that lets you gather, edit, add to, store, and share health information online. With Healthost, you can control your own health records. You can also share your health information with family, friends, health care professionals, mobile phone applications, health-related devices, and online tools.

You can store health information for other people (such as your family) in one Healthost account. You should store and access each person's information in separate health records within your account.

You can choose to share information with separate programs and systems that can connect programs to use, edit and add to your health record. Programs can help you manage your information and find relevant health information.

You can choose to share specific information with:

  • other people (such as friends and family)
  • Programs (such as Programs that add data to your health records, provide information to your healthcare provider, or use some of your health records to provide information to you about managing your health )

Collection of your personal information

Healthost asks you to enter an identifier and password to sign in. Healthost currently accepts either Healthost sign-in credentials or Facebook sign-in credentials. Healthost does not issue or endorse any third-party credential provider. Before you choose to use Facebook sign-in credentials or any other third party sign in service, we recommend that you evaluate the security and privacy commitments offered by the issuer and decide if they are appropriate for your Healthost account.

When you sign in, we refer to the e-mail address and password you use as your Healthost credentials. After you create your Healthost ID when you sign in to one Healthost site or service, you may find that other Healthost sites and services automatically sign you in when you visit those sites and services.

The first time you sign in to Healthost, Healthost asks you to create an account. To create an account, you must provide personal information such as name, date of birth, e-mail address, postal code and country/region. If you want to sign up by entering emergency profile information in a record, you can enter additional information that might be useful in an emergency.

We will use the e-mail address you provide when you create your account to send you an e-mail requesting that you validate your email address, to include in sharing invitations you send through Healthost and to send you Service notifications, such as e-mail notification that information is available to add to your account. As described in their privacy statements, Programs may also use your e-mail address.

An account allows you to manage one or more health records, such as the ones you create for yourself and your family members. You choose what information to put in your records. You can store files and can add or edit information directly when logged into your account.  Examples of the types of information you can store in a record include:

  • Any Medical or Health Information
  • Discharge summaries from hospitalizations
  • Lab results
  • Xray reports
  • Medications
  • All other Health History

 

You can enter a wide range of health information into a record. Information that relates to your health interests but is not private medical information can be listed as “private”, “contacts” or “public” and is sharable as such. Personal Medical Health information is always listed as “private” and can be viewed by only you and the providers to whom you have granted access.  A provider with access has permission to view and add information to your Medical /Health record. 

By default, you are the custodian of any records you create. You can also create, manage and be the custodian of the Health records for your minor and elderly family dependents. Some of the information stored in the records you manage may be highly sensitive, so you need to consider carefully with whom you choose to share the information.

Sharing your personal health information

A key value of Healthost is the ability to share your health information and those of your dependents with people and services who can help meet  health-related goals. For example, you can share health information from records you control:

With your provider by requesting a “contact” relationship with them.

With your dependent’s providers.

Beware that your private Medical/Health information will be viewable by any provider who becomes your contact therefore be sure that is what you intend before you request or accept contact with a provider.

How we use your personal information

We use personal information collected through Healthost, including health information, to provide Healthost, as described in this privacy statement. We do not use or disclose your information except as described in this privacy statement.

In support of these uses, Healthost may use personal information:

  • to provide you with important information about Healthost, including critical updates and notifications to send you the Healthost e-mail newsletter if you opt-in
to determine your age and location to help determine whether you qualify for an account
  • Healthost occasionally hires other companies to provide limited services on our behalf, such as answering customer questions about products and services. We give those companies only the personal information they need to deliver Healthost services, such as IP address or e-mail address. Healthost requires the companies to maintain the confidentiality of the information and prohibits them from using the information for any other purpose.
  • Healthost may only access and/or disclose your personal information if we believe such action is necessary to: (a) comply with the law or legal process served on Healthost; (b) protect and defend the rights or property of Healthost (including the enforcement of our agreements); or (c) act in urgent circumstances to protect the personal safety and welfare of users of Healthost services or members of the public.
  • Personal information collected on Healthost is stored and processed in the United States of America. Some Programs may store information in other countries, please read their privacy statements for information.

How we use aggregate information and statistics

Healthost may use aggregated information from Healthost to improve the quality of Healthost and for marketing of Healthost (for example, to tell potential advertisers how many Service users live in the United States). This aggregated information is not associated with any individual account. Healthost does not use your individual account and record information from Healthost for marketing without Healthost first asking for and receiving your opt-in consent.

Account access and controls

You choose whether to create an account with Healthost. The required account information consists of a small amount of information such as your name, e-mail address, region, and Service credentials. We may request other optional information, but we clearly indicate that such information is optional. If you want to sign up by storing emergency profile information in a record, we will collect the information you enter to create an emergency profile. You can review and update your account information. You can modify, add, or delete any optional account information by signing into your Healthost account and editing your account profile.

You can close your account at any time by signing into your Healthost account and editing your account profile. We wait 90 days before permanently deleting your account information in order to help avoid accidental or malicious removal of your health information.

When you close your account, Healthost deletes all records for which you are the sole custodian. If you share custodian access for a record, you can decide whether to delete the record from Healthost. You should think carefully before you grant custodian access to your records. Contact Customer Service at http://www.healthost.com/support to reopen an account.

Record access and controls

Healthost allows an account to contain multiple health records. This feature enables, for example, family health managers to create and manage records for family members.

When you create a record, you become a custodian of that record. As a custodian, you decide to whom you wish to grant access to those records. You can view and update records you are custodian of.

Because inappropriate granting of access could allow a grantee to violate your privacy we urge you to consider all the consequences carefully before you grant access to your records.

Sharing records through Healthost

We provide you with information about products and services that connect with Healthost. You can view the these products and services and should examine their privacy statements and terms of use prior to using them or allowing them access to any of your health information. In order to access Healthost, the product or service provider must commit to protecting the privacy of your health data. Healthost can revoke a product or service provider's access to Healthost if the provider does not meet its privacy commitments to Healthost. We encourage you to contact us if you believe a product or service provider is not protecting the privacy or security of your health data.

No product or service provider has access to your information through Healthost unless and until an authorized user opts in through Healthost to grant it access. Healthost requires providers to (i) agree not to disclose your data without express consent unless (ii) a healthcare provider, insurer, or other entity that is subject to laws governing the use and disclosure of health information is a provider or otherwise subject to privacy laws, in which case Healthost requires that the provider comply with those laws.

You control health information you allow providers to access and the length of time they can access the information. If a provider requires information you are uncomfortable sharing, you can choose not to authorize that provider access to the record. A provider authorized for a record will get the full name associated with your account, the nickname of the authorized record(s), and your relationship to that record. Healthost allows you to control (by requesting or accepting provider requests for access) whether they will have such access.

Deleting records

You can delete any Health record that you are a custodian of by signing in to your Healthost account and editing a record's profile. If any provider has access to the Health record , the record no longer appears in their accounts. Healthost deletes the record from all users. We wait 90 days before permanently deleting the record information in order to help avoid accidental or malicious removal of your health information.

Deleting health information

A person may delete any of their Health information at any time.

E-mail controls

To keep you informed of the latest improvements, Healthost will send you a newsletter. If you do not want to receive the newsletter, you can opt-out when you sign up for Healthost or unsubscribe at any time.

Healthost will periodically send you an email summarizing recent account activity. If you do not want to receive these emails, you can unsubscribe at any time.

Security of your personal information

Healthost is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, and disclosure. For example, we store the personal information you provide on computer servers with limited access that are located in controlled facilities.

Additionally:

Healthost sends all communications, except e-mail, using encryption (that is, HTTPS).
 You can view a history of access and actions to any Health Record of which you are a custodian.

Use of cookies

 

We use cookies with this Service to enable you to sign in and to help personalize Healthost. A cookie is a small text file that a web page server places on your hard disk. It is not possible to use cookies to run programs or deliver viruses to your computer. A Web server assigns cookies uniquely to you and only a Web server in the domain that issued the cookie to you can read the cookies.

One of the primary purposes of cookies is to provide a convenience feature to save you time. For example, if you personalize a Web page, or navigate within a site, a cookie helps the site to recall your specific information on subsequent visits. Using cookies simplifies the process of delivering relevant content, eases site navigation, and so on. When you return to the Web site, you can retrieve the information you previously provided, so you can easily use the site's features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline some or all cookies if you prefer. If you choose to decline all cookies, you may not be able to use interactive features of this or other Web sites that depend on cookies.

Use of Web beacons
Healthost Web pages may contain electronic images known as Web beacons sometimes called single-pixel gifs that may be used:

  • to assist in delivering cookies on our sites
to enable us to count users who have visited those pages to deliver co-branded services
  • We may include Web beacons in promotional e-mail messages or in our newsletters in order to determine whether you opened or acted upon those messages.
  • Healthost may also employ Web beacons from third parties to help us compile aggregated statistics and determine the effectiveness of our promotional campaigns. We prohibit third parties from using Web beacons on our sites to collect or access your personal information. We may collect information about your visit to account.Healthost.com, including the pages you view, the links you click, and other actions taken in connection with Healthost. We also collect certain standard, non-personally identifiable information that your browser sends to every Web site you visit, such as your IP address, browser type and language, access times, and referring Web site addresses.

Changes to this privacy statement

We may occasionally update this privacy statement. When we do, we will also revise the "last updated" date at the top of the privacy statement. For material changes to this privacy statement, we will notify you either by placing a prominent notice on the home page of the Healthost Web site or by sending you a notification directly. We encourage you to review this privacy statement periodically to stay informed about how we are helping to protect the personal information we collect. Your continued use of Healthost constitutes your agreement to this privacy statement and any updates. Please be aware that this privacy statement and any choices you make on Healthost do not necessarily apply to personal information you may have provided to Healthost in the context of other, separately operated, Healthost products or services.

We also encourage you to provide feedback and comments about Healthost using the Feedback link in the footer of each Service web page or using the contact information below.

Contact information

Healthost welcomes your comments regarding this privacy statement. If you have questions about this statement or believe that we have not adhered to it, please contact us by using our Web form. If you have a technical or general support question, please visit http://support.Healthost.com to learn more about Healthost Support offerings.